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An Exploration of the Effect of Customer Relationship Management on Organizational Performance in the Banking Sector
The main objective of this paper is to test the linkages among customer relationship management (CRM) practices and organizational performance in Palestinian banking sector. This research relies on an online survey which was...
Published by: IGI Global
Impact of Corporate Social Responsibility, Green Intellectual Capital, and Green Innovation on Competitive Advantage
The concept of green intellectual capital has gained substantial popularity in context of pressures from competition, environmental forces, and mounting stakeholders’ expectations for environment protection. Scholars have...
Published by: IGI Global